Help Desk Web App
The CBI Help Desk Call Tracking Web App provides a streamilined easy-to-use online interface for documenting and assigning incoming calls to your call center.
Users have the ability to create a call record associated with contacts and tags, give it a title and notes, and assign it to a user for processing.
Making the transition to the CBI Help Desk Web App couldn't be easier. With a streamlined, user friendly interface, your organization can begin using the call center immeidatley. After your account is set up, users register online and can begin working right away. With 3 simple steps, call records get assigned and emailed to users for handling...
Additional features:
- Searching and Filtering Calls
- Generating Reports
- Full Managing of Contacts